Dr.Arivalan Ramaiyah [B.Econs (Hons) (UUM), MBA (UK), DBA (Philippines), PhD (USM)] he has conducted trainings to more than 15,000 participants with approximately more than 400 companies from Malaysia and abroad. He is a Member of John Maxwell’s Team, USA, a Certified NLP Trainer (ABNLP, USA), a Certified Master Practitioner in Hypnotherapy (IACT, USA), a Certified Time Line Therapy Trainer (Time Line Therapy Association, USA) and Certified NLP Master Coach Trainer (ABNLP, USA). Dr.Arivalan has developed and conducted rainings in a wide range of subjects, which include Negotiation and Purchasing Skills, Change Management, NLP Practitioner and Master Practitioner Course, Performance Management, Effective Leadership Strategies, Problem Solving and Decisions Making, Management, Expert Communication Skills and Influencing Skills using NLP, Team and Conflict Management, Train the Trainer. Partial list of participants who have attended the training programmes via public and in-house programmes are from AM Bank, Danisco, Silterra, Fuji Electrics, Maicadoor, Teleflex Medicals, Penang Development Corporations, KESP, BBraun, Toray Plastics, DESA Hatchery, KFC Sdn. Bhd., Borneo Tourism, Robert Borsch, Pen Apparels, Sharp Roxy, STEC, Dyna Craft, Kudat Resort, PERMATA, Miri Port Authorities, Asean Bintulu Fertilizers, E & O Hotel, Promenade Hotel, JobStreet, Borneo Travel and Tours, Nippon Oil, Borneo Springs, Murphy Oil, TNB, RHB Bank, Digi, Celcom, SESCO, Sin Chew Press, EON Bank, Proton, PUSTAKA Miri, Telekom Malaysia, Kia Motors, Intel, Miri Specialist Hospital, Bank Rakyat, and many others. Apart for Malaysian companies, he also has conducted training sessions for visiting participants from Vietnam, Philippines, Middle-East, Tibet, China and Indonesia. Some of his audiences include: general managers, managers, company directors, executives, principals, lecturers, supervisors, CEOs, front line staff, government officials, NGOs and general public. Apart from training, he is also active in consultancy works in the area of marketing and management with various government and non-governmental bodies. The consultancy areas, includes marketing research, change management, feasibility studies on the viability of business projects, socio-economy impact, training need analysis and measurement of service quality by using SERVQUAL or SERVPERF instrument. Driven by his mission in life, Dr Arivalan embarked on a profession as a marketer, lecturer, trainer and consultant. He has travelled to many Asia Pacific Regions in pursued to develop network and partnership with various institutions and customer groups during his previous employment. He has successfully secured contract with many reputable institutions and organizations from UK, USA, New Zealand, Australia, India, Indonesia, Mauritius, Bangladesh, Pakistan and Sri Lanka. Previously, he held high profile positions and also as a lecturer at Curtin University of Technology, an Assistant Professor at Quest International University, a Senior Programme Manager at Hewlett Packard, Cyberjaya, a Director of Marketing at AIMST University and a Principal and Dean in an established private college in Malaysia. Dr.Arivalan’s earlier experience at a senior management level, international exposure coupled with his academic qualifications had helped him to develop his extensive knowledge in service quality, international marketing, customer networking and prospecting, sales, negotiation skills and leadership thus enabling him to become a high profile trainer.